Aqua Nevis Clubhotel

DO NOT GO HERE here is why .the rooms are filthy .the staff are very ignorant .security are very aggressive .food is not worthy of animals .locating is an industrial estate literally .managers are mardy .lifeguards always on the phone .reps are never actually there .hotel in general is disgusting I spent 2 weeks here and would never return it was money completely wasted AVOID AVOID AVOID

So we travelled as a family 5 adults and 3 children one aged 1 one aged 3 and one aged 4 ENTERTAINMENT Kids disco every night was good the boys loved it. Bingo was a bit boring but probably because that's not our cup of tea as we have small children to entertain. The outside entertainment was as youd expect they got every body involved. Kids club was fantastic especially jade and Benny they were amazing with our boys 💖 we sat outside the kids club house on the days it rained as I wouldn't like to leave them but the club house was secure and jade was very thorough with who she let in due to ratios and safeguarding. On rainy days the hotel offered free trips to local places of interest which I thought was fab! BAR STAFF Hasan what a lovely friendly face to see he spoke to every body with the up most respect and never ignored the kids at the bar or serve the younger girls first in comparison to the other barman. RESTAURANT STAFF AND FOOD ICE cream man was lovely really kind and friendly Maria I'm sorry if I havnt spelled it properly she was lovely always smiling made a huge fuss over the kids and my baby would look for her every time we went in for a high five, first bump and kiss. Food was really nice something for everyone every night was different yes there where hash browns on a morning but who doesn't love a hashbrown! There where also yogurts, pancakes, pastrys, cereal, full English with 3 different types of eggs and fresh fruit so if you can't find anything to eat I do wonder what you live off at home!. SPORTS BAR Football pitch is fun for the kids. But it is just that a sports bar even if it says karaoke will be in It wasn't just very loud games of football with Nicci laid behind the bar eating a kebab doing his best to ignore you then pouring you half a pint of froth with a cig hanging from his mouth found him really arrogant but lots of people had nice things to say about him so I maybe I caught him on 2 bad days 🤔 WATERPARK life guards where absolutely shocking they may as well stay at home we watched our children every second as every parent should but everywhere you looked they where just lounging about on there phones not watching the pools at all. The announcement speaker may as well be turned off it announces slides will close in 15 minutes then before you can even get a rubber ring the life guards (if that's what you can even call them) have closed all the slides and are on there way down the steps. RECEPTION On the one occasion I had an interaction with a member of reception staff I was appalled it was a very very rainy day and alot of people where sat inside as theres not much to do with 3 little ones on a late afternoon when the weather is bad my eldest went to go get a drink with his grandma and he wanted to press the button on the machine so stood on a little step the man from reception stood up and glared at my mum with such attitude I thought he was pulling the face at my little boy as his way of saying be careful but no he then began to tut and shake his head before sitting down again and peering of the desk at regular intervals because the boys were playing noisily under strict supervision from adults I'm sorry but what do they expect when the only inside place to sit when weather is bad is in your room or the comfy couches by the bar? He was extremely arrogant, rude and ignorant does he not know that he works in a family hotel and children play? Think he needs to change jobs (this encounter happened on our second to last day but had we been greeted with this on our first day it would not have been a good first impression) HOWEVER we have thoroughly enjoyed out stay and would definitely come back and stay again the only down fall (apart from the tiny handful of rude staff) was the few days of bad weather which can't be helped and the hotel did the best with the resources they have to keep us entertained thank you aqua nevis it's been a pleasure x

11 of us went to this hotel, 7 adults 4 kids. Here’s my views on the place. The rooms: UNCLEAN!! We were on the third floor, on arrival our room at a glance 'looked tidy' but once we'd sat down and began taking in the rooms space we saw the grime in areas like under the desk, under the unit beside the wardrobe, in the bathroom either side of the toilet etc. We moved the bed as every other hotel we have stayed at the maids have always cleaned under / behind the bed etc.. horrified to see the dirt, grime and old food chunks there! The bedding.. I had to go and cause a fuss with the rep to get onto the hotel about sorting that out. 5 days we went without a change of bedding which is ridiculous, after the rep having words and the maid supposedly going to reclean I went up to the room after the fact and had a look.. shock it hadn’t been done at all! So I collared the cleaning Supervisor for our floor and shown her what I was referring to directly, she had the maid come straight in to mop the floors properly and actually empty the bathroom bin. Never the less it didn't get any better after this for the remainder sadly enough. Security: The security staff basically have NO awareness of security.. children can make their way out of the front gate unhindered.. this isn't acceptable for a family resort! They're rude, obnoxious, ignorant and have no qualms about swearing in front of children.. I had to tell one to shut his foul mouth swearing whilst my 5 year old was present! How unprofessional.. The security hut on the waterpark entrance is manned to prevent you taking any food into the park and check you have your park watches on, the experience at this gate differs vastly with different security staff members, our bags were never searched properly or watches checked and to be fair it would get tiring having to present to be searched in every time you enter! Though that’s their "policy" to do 🤔 in the words of the guards "its not their job to ensure yours or your children’s safety" 🤯 why the hell are they there for then?! Water park: Yes there are plenty of slides and pools to enjoy, yes its a key selling point for the hotel for guests getting unlimited access, However.. the lifeguards pay more attention to their phones instead of the kids / adults using the attractions, they're also obnoxious and rude. Be very careful walking with wet feet in the park as the flooring is slippery as heck! The food court staff are unhygienic at best! I saw one cook take a chip and eat it straight from a customers order whilst he was preparing it! 😱 ewww! The place could really use some wasp traps too! 🐝 Could go on and on but here we go... Staff in general: I can fully understand why some bar staff, waiters / waitresses / cleaners / F&D staff are the way they are with guests, having to deal with drunken, loud, Leary and sometimes abusive guests. But i feel each guest deserves to be treated by their merit on first interaction perceptions.. if your kind and polite.. it should be reciprocated. I said hi, good morning etc. to every staff member i came across and only a handful reciprocated! Its just rude and doesn’t make you feel welcomed into the hotels environment. A few who stood out to me where: 1) Lyusi - bar support collecting glasses, we developed a really good relationship with her, after a horrendous guest was abusive to her over something ridiculous we became almost protective over her 😄 she is an absolute gem, Smile Lyusi don’t look so down! 😄 2) Hassan - lobby bar, what a great bloke! Funny, polite, genuine guy that loves his art of making his own cocktails! #SexOnTheBar #Hassan4BarManager2020 😎 2) Krasen - Ice cream guy 😉 absolutely amazing with the kids, genuine guy, do anything he can for you if it can be done! You can see he genuinely accepts you as a friend and feels the loss when you have to leave to return home. If more staff took a leaf from the 3 above, the hotel would be so much more accommodating to guests. Entertainment: Firstly you can see how hard these guys work on the package they bring, from morning to night they do not stop. They’re all approachable and happy to speak to you, take a photo with you and interact with your family / party. The only grumbles I could pick are, vet the external acts brought in to play, some are amazing however some wouldn’t get a gig at the local rec centre 🤷‍♂️ if they’re a singer.. make sure they can actually sing etc. 😅 I can imagine the budgets are tight so understand some gigs may be "trials" for next season at this time of the year 😉 Overall I was happy with the entertainment guys, they deserve to carry on at that hotel as they love it there and can only develop on what they've begun. Well done to that team. Food: REPETITIVE! 1,000,000 different names for a hash brown 😂 You'll end up going out to Malina, Jupiter, colonel, funny pub etc. to eat a fair few times.. DO NOT EAT FROM THE POOL BAR! Hygiene is horrific there! The tea bags are awful 🤯 The staff in the restaurant do try their best its has to be noted , but the budget they get must be pretty dire. I feel sorry for them to be honest. Finally the good bits! Some of the staff do try and provide you with the best experience possible, you can see they enjoy the interaction with you. If you like strong measures of alcohol in your drinks.. you’ll be in heaven! The water park is a huge bonus and keeps the kids entertained (and the adults 😉). If you report issues to the reception it will be sorted to their best ability in reasonable time in my experience. Most of the time though, their efforts fall on deaf ears in the various departments they're addressing. Overall I would NOT recommend this hotel.