Hotel Dubrovnik Palace

Pros:: The hotel has an excellent vantage point for viewing the Adriatic Sea and water activities around Dubrovnik, as well as a spectacular sunset view. The swimming pools were well positioned as well and had a decent bar, including swim up bar. The bell staff in the lobby is truly customer-oriented and took care of luggage storage, lost items, and taxis with speed and professionalism. Mixed: The spa has excellent services, but lacking in amenities in the shower areas (mo lotions, shampoo, robes) that most spas provide after a treatment. Cons: the property is a bit dated in decor. The room was small, smelled funky, and appointed like a tight dorm roof with eye to space vs comfort. The view made up for a lot of this, but still disappointing. The service at the pool area could have been better.

I want to thank all of the amazing staff that go out of their way to strive for the 5 star standard, that guests pay for at this hotel. The breakfast staff, Juliana, and the lady whom makes the omelets, and the greeter lady that checks the rooms off, should be rewarded for their enthusiasm and professional prowess. Breakfast buffet is very well organized and is worth losing that lay in for. Great selection of breakfast options with fresh fruit daily. We really enjoyed our stay at this hotel however we do have a couple of points that we would like to make, one that really has to be addressed as it could become a major problem. 1. Bar staff at the pool area. Beware! Tourists are also multilingual. Head barman with (Curly hair), making fun of your guests body shape or nationality is incredibly immature and not management material. Yes I am be English and have couple of tattoos, however I am no idiot. I served in the Bosnian war and the Kosovo conflict so have a basic knowledge of your language. Hvala vam (thank you). Comments such as evo dolazi glupo, ovaj je jebeni debeli, ružni talijanski, ona je svinja s bogatim mužem. As the oldest member of the team behind the bar you should be old enough to know better and remember that if it wasn’t for many British men & women, you would be living a very different lifestyle. ne sudi knjigu po koricama - Never judge a book by its cover. 2. Paying for water during meals and at bars is acceptable, however not being given complimentary bottle per person is not 5 star treatment. Dubrovnik Palace hotel is a fantastic hotel with some fantastic qualities. The spa is of high standard and Nive and Katarina gave a fantastic massage on our couples luxury package with fruit and champagne. Room service is very efficient and quality is good. We have already booked our return flights to Dubrovnik for next year we enjoyed ourselves so much. We have friends staying at Dubrovnik palace at our recommendation over the next few months so will take their feedback carefully before choosing which hotel we stay at. We would recommend this hotel and hope that the degradation of its guests stops when all they want to do is chill by the pool and not be ridiculed about, size, gender, nationality, and sexuality.

The only positive points was the location, the lovely view and the pool area. The staff at breakfast were delightful special mention to the hostess Marijana and Ivan. Service provided by these guys that was expected at a 5 star resort. Rooms are tight and decor average. No assistance with bags on arrival. Toiletries are basic not appropriate for 5 star. Room keys temperamental and cleanliness could be better. The biggest gripe I have was that I speak Croatian but English is my first language, I observed over the 4 days the pool bar staff made negative comments about the clients relentlessly. Example; ladies ask bar staff for drinks and asked for help with their umbrella. Staff member mumbles in Croatian in front of clients “dumb ***** too drunk to do it themselves”. Another was lady walked past bar staff, bar staff announced loudly in Croatian “she’s had enough to eat, she might eat us”. They all start laughing loudly. So obvious, not making any attempt to hide. Family sitting next to me asked me if they spoke about clients as she felt paranoid. My dad asked housekeeping staff for milk outside our room because minibar was not filled, lady turns to other lady in front of us and says “do I look like I have milk” then they laugh. It was very hard not to say something. This needs to be addressed ASAP! This is not 5 star at all! I have stayed all over the Croatian coastline and this was the worst staff attitude I have ever experienced. Do not value their jobs or their paying clients that keep them employed. Very very disappointing!