Hotel Dubrovnik Palace

I was a little nervous booking this hotel because we tend to like boutique resorts and this place looked massive. Also, I had hoped to find a hotel closer to old town, so we could walk from our hotel. When we arrived, we felt like we had hit the jackpot. I cannot say enough how amazing the view from our suite was, and how much we enjoyed being by the pool and swimming in the sea. Every night we used the indoor pool and sauna. We were actually glad we ended up not being closer to the old part of town. We even checked out a couple hotels closer to town (Excelsior and Bellevue) and were delighted to learn we liked our hotel the best. Our only complaint was the food at the snack shack was terrible. I couldn’t even finish my burger it was so bad. Overall the food was not fantastic, but it wasn’t bad except for my horrible burger. We hope to return in the future!

My husband and I stayed at the hotel recently to celebrate our wedding anniversary. We arrived early, before checking in time, and were in a long queue. Some of the reception staff sounded very welcoming and came up with suggestions. Unfortunately we had a 'jobsworth' who did the bare minimum. As we couldnt go to our room we asked her if there was anywhere we could change and she begrudgingly mentioned a room to go to (very well equipped with a shower, sofa etc). It would have been helpful if she had offered this herself. Our hotel room was excellent, lovely views, very comfortable beds, strong showers. The chambermaids were excellent and happily gave us more supplies, plus a bedtime chocolate. We wrote postcards and asked reception for stamps. They didnt have any so sent us to the shop - this was closed as it was Sunday afternoon. We went in on Monday and the shop had run out. The person offered to take our postcards and post them when she went to buy more stamps. Three weeks on these postcards have not arrived - not good enough for a 5 star hotel. We went to buy bus tickets two days running and reception didnt have any. This was a pain as well as costing us extra on the bus - again not good enough for a 5 star hotel. The hotel is stunning, the rooms are delightful, breakfast was excellent, the pool and area beautiful, what a shame to be let down by the reception area.

Dubrovnik palace is by far one of the nicest hotels I have stayed in. The staff are so kind and helpful. The sea view room we stayed in was spotless on arrival, the breakfast has a wide variety and was delicious! There is plenty of good spots to relax the outdoor pool is huge with plenty of loungers and a pool bar, they also have an amazing indoor pool and rooftop jacuzzi! Dubrovnik palace is also only a 10 minute bus ride from the Old town, the bus stop is right outside the hotel. Will definitely be staying here again!