Valamar Collection Dubrovnik President

Stayed at the Valamar President for 2 weeks in July/August. Everything about the hotel and surrounding area was superb and we had a great time. Sometimes difficult to get sun beds but other than that we could not have asked for more. Breakfast buffet was the best I have ever experienced and Ivan ensures everything ran smoothly.

As the title reads, it was the worst experience ever. I went with my whole family: 21 people from ages 1 to 72. We reserved and paid in advanced, and received the confirmation email saying our 7 hotel rooms were waiting for us. however, when we got there, in the reception we were told they only had 2 rooms for us, and the rest of us would be relocated in another hotel! Imagine our disappointment, after having traveled for more than 24 hours to get there, and after months of planning our family trip alltogether (all the way back in uruguay), just to be told that we won’t be expending our vacations together! Telling the kids they wouldn’t be able to see most of the time just because the hotel was overbooked by the time we arrived! When my brother-in-law asked to speak with the manager in order to find a solution, they weren’t helpful at all, they kept telling us the manager would arrive later, but guess what? After 2 hours of waiting, noone showed up. They even laugh at us, as it was some kind of joke! Most of us were really tired, kids were crying and my brother-in-law was really angry and disappointed after realizing our family vacactions were ruined because of a supposed to be a 5 stars hotel with a 2 stars management. After hours of waiting, we ended up separated, noone was helpful enough to provide a solution nor even show to care about finding one. Horrible hotel, horrible staff, not helpful at all and I wouldn’t recommend it to anyone who is willing to spend a good time relaxing, because that was the least we did.

Selected Valamar President Dubrovnik for 50th wedding anniversary holiday and were delighted we did so. Comfortable room with large balcony giving superb views of sea and islands, especially at sunset. Only quibble, 5 star hotel should really have big, soft, fluffy bath sheets not older bath towels. a couple of fittings were not broken but just dated (I'm being picky) but overall no real complaints about accommodation. Food was fine. Good varied breakfast, my wife's compliments on omelettes. had buffet meal once, mainly used bar for meals - all good. Excellent fare in Miramare (see separate review) on anniversary. Handy bus transport to old town. Recommend some of the boat trips. We checked cruise schedules before coming and spent the busy days chilling out in the sun around the pool. Staff professional, friendly and went out of their way to help. This applies to all - reception, restaurants, etc. and especially housekeeping and concierge. Our thanks to you all for helping to make our Golden Wedding holiday such a special occasion. To answer the two main questions:- Did we enjoy the stay? Absolutely Would we come back again? Yes