I am neurodiverse and/or have a non-visible disability, can I get assistance at the airport?
We know that getting to and navigating your way through the airport can be stressful.
We can arrange assistance to escort you through the airport, get you onboard first and show you around the cabin, so that you can have some extra time to get comfortable. Airport assistance is available to you at any of our 21 UK airports, you’ll just need to arrange this in advance. And, when you arrange this, you’ll receive the same level of assistance at your arrival airport as well, so we’re with you every step of the way.
You can either pop into your local TUI Store or give our friendly and helpful Assisted Travel team a call to arrange it for you. You’ll need to do this at least 48 hours before your departure.
More questions about Assisted travel
- Can I carry my medication or medical equipment on the flight? View more details
- Can I keep my wheelchair with me at the airport? View more details
- Can I take Ashes on the flight? View more details
- Can I take a CPAP machine on my flight? View more details
- Can I take oxygen on my flight? View more details
- I have a non-visible disability, how do I make myself known to TUI staff? View more details
- I need a specific seat on my flight due to my medical condition, how can I book my seat? View more details
- What assistance can cabin crew offer onboard? View more details
- Where does the assistance start from at the airport? View more details
- Who will help me at the airport? View more details