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Travel Information
I have a non-visible disability, how do I make myself known to TUI staff?
As an inclusive company, we go above and beyond to make travelling with non-visible disabilities as easy as possible. That's why we've teamed up with the Hidden Disabilities Sunflower Lanyard Scheme®. When you wear one of these lanyards, our team will be able to recognise that you have a non-visible disability and will - discreetly - provide special help at every stage of your journey*. To get one, pop in to your nearest TUI Store or contact our Assisted Travel team, they can post one out to you for free.
*Please note that the Sunflower Lanyard is not recognised overseas as this is a UK initiative.
More questions about Assisted travel
- Can I carry my medication or medical equipment on the flight? View more details
- Can I keep my wheelchair with me at the airport? View more details
- Can I take Ashes on the flight? View more details
- Can I take a CPAP machine on my flight? View more details
- Can I take oxygen on my flight? View more details
- I am neurodiverse and/or have a non-visible disability, can I get assistance at the airport? View more details
- I need a specific seat on my flight due to my medical condition, how can I book my seat? View more details
- What assistance can cabin crew offer onboard? View more details
- Where does the assistance start from at the airport? View more details
- Who will help me at the airport? View more details
