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Airport, flight and luggage

Assisted travel

I need a specific seat on my flight due to my medical condition, how can I book my seat?

If you need a particular seat because of your medical condition, call our Assisted Travel Team so we can check what seats are available. We will allocate your seats for free, so there is no need to purchase a seating product. Your travelling companion will be also allocated a seat next to you. 
Just so you know, on some flights, seats are only available on a request basis, and not all of these specific seats offer extra leg room. The minimum seat pitch on a TUI Airways aircraft is 29 inches and the minimum seat width is 16 inches. If you think you’ll have difficulty fitting into this seat size, please give us a call before you book.

Just so you know, seats 1A, 1B, 1C, and 2D, 2E and 2F on our 737 aircraft fleet are narrower than other rows, the armrest is fixed and the tray table stows inside it. These seats may not be suitable if you're using an extension seatbelt. We try our best to meet your needs when allocating seats, however the allocation of seats for all passengers is subject to appropriate safety requirements.

People with disabilities, or reduced mobility, are not allowed to occupy seats where their presence could impede the crew in their duties, obstruct emergency equipment, or hinder the emergency evacuation of the aircraft. For this reason, people with reduced mobility are unable to sit in emergency exit rows.
Other airlines

If you're travelling with an airline other than TUI, you may not be able to book specific seats. However, let us know what seats you need and we'll do our best to arrange this for you. If you're not sure who you're flying with, take a look at "Which airline am I flying with?"

 

More questions about Assisted travel

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