Where does the assistance start from at the airport?
You can get airport assistance from various points within the airport. You'll need to look out for assistance points, which are usually at the main entrances and in the car parks and connecting transport areas. Each airport will also have an assistance desk.
Alternatively, you can just make yourself known to the check-in staff and they'll arrange assistance for you from there.
You might find it useful to look on the airport website before you travel to see the layout of the airport and how far it is between certain areas - this will help you decide on the amount of help you'll need. We recommend you arrive at the airport at least two hours before your departure time. If you’re travelling from any UK or European airport, and would like assistance from a car park, a taxi rank, or a bus stop within the airport’s boundaries, we recommend arriving at least three hours before departure.
Once you’ve reached the information centre or assisted travel meeting point, the airport assistance team at your designated airport will be informed and will come to meet you.
More questions about Assisted travel
- Can I carry my medication or medical equipment on the flight? View more details
- Can I keep my wheelchair with me at the airport? View more details
- Can I take Ashes on the flight? View more details
- Can I take a CPAP machine on my flight? View more details
- Can I take oxygen on my flight? View more details
- I am neurodiverse and/or have a non-visible disability, can I get assistance at the airport? View more details
- I have a non-visible disability, how do I make myself known to TUI staff? View more details
- I need a specific seat on my flight due to my medical condition, how can I book my seat? View more details
- What assistance can cabin crew offer onboard? View more details
- Who will help me at the airport? View more details