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Airport, flight and luggage

Assisted travel

Where does the assistance start from at the airport?

You can get airport assistance from various points within the airport. You'll need to look out for assistance points, which are usually at the main entrances and in the car parks and connecting transport areas. Each airport will also have an assistance desk.

Alternatively, you can just make yourself known to the check-in staff and they'll arrange assistance for you from there.

You might find it useful to look on the airport website before you travel to see the layout of the airport and how far it is between certain areas - this will help you decide on the amount of help you'll need.  We recommend you arrive at the airport at least two hours before your departure time. If you’re travelling from any UK or European airport, and would like assistance from a car park, a taxi rank, or a bus stop within the airport’s boundaries, we recommend arriving at least three hours before departure.

Once you’ve reached the information centre or assisted travel meeting point, the airport assistance team at your designated airport will be informed and will come to meet you.

 

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