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Travel Information
Who will help me at the airport?
Airport operators within the EU are responsible for helping anyone with a disability or mobility difficulty, and that includes non-visible disabilities.
As the tour operator, we're responsible for passing your requirements on to the airports before you travel so the necessary arrangements can be made. Each airport will have a team of people dedicated to providing assistance.
More questions about Assisted travel
- Can I carry my medication or medical equipment on the flight? View more details
- Can I keep my wheelchair with me at the airport? View more details
- Can I take Ashes on the flight? View more details
- Can I take a CPAP machine on my flight? View more details
- Can I take oxygen on my flight? View more details
- I am neurodiverse and/or have a non-visible disability, can I get assistance at the airport? View more details
- I have a non-visible disability, how do I make myself known to TUI staff? View more details
- I need a specific seat on my flight due to my medical condition, how can I book my seat? View more details
- What assistance can cabin crew offer onboard? View more details
- Where does the assistance start from at the airport? View more details
