What happens if my flight is delayed or cancelled?

At TUI, we always do our very best to make sure your flight is on time, and we're regularly one of the top performing airlines in the UK.  That said, sometimes things do go wrong, and in these cases, we'll try to make sure any disruption to your journey is kept to a minimum.

To see if your flight is delayed please check the most up-to-date information on our  Flight Departures  page.  Please check in normal unless you've been notified otherwise. 
 
If you're denied boarding, or your flight is cancelled or delayed for at least 3 hours, please speak to staff at the check-in desk or boarding gate to see information that states what your rights are when it comes to things like compensation or assistance.

Flying with other airlines
If, for any reason your flight is changed significantly by the airline before the day of travel, we’ll notify you and work with them to find a suitable alternative. If no alternatives are available, you’re entitled to a refund.
 
If your flight’s cancelled within 24 hours of travel, the airline will look for an alternative flight for you – you can usually accept this through Manage Bookings on the airline’s website, if this is acceptable to you. Alternatively, we’ll look for a suitable alternative on TUI Airways. If no alternatives are available, you’re entitled to a refund.
 
If your flight’s delayed, depending on the length of the delay, the airline will provide refreshment vouchers for you to use at the airport. If the delay is to your outbound flight, we’ll automatically rearrange any transfers that are included in your package holiday and notify your hotel of your expected arrival time.