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Airport, flight and luggage

Flying with other airlines

I'm flying with SunExpress, how do I manage my booking?

Check in is available between 36 hours and 3.5 hours before departure. 

Check-in is free of charge if you complete online*, for each sector of your flight. Alternatively, Airport Check-In can be purchased through My Booking, on Sun Express website. If you fail to do either of these you will be charged a fee at the airport. 

*Due to issues with their online check-in system, passengers can check-in at the airport free of charge up to and including the 16th September.

You can provide your API (Advanced Passenger Information) when you check-in online.

To submit your API online, go to the My booking tab on the Sun Express website.
 
To purchase extra luggage or sports equipment click here 

You can pay to select a seat or upgrade your seat by accessing your booking on the Sun Express website, otherwise you will be allocated a seat when you check-in online. 

If you have a 6 character alpha-numeric flight booking ref on your booking confirmation you can manage your booking directly from the SunExpress bookings tab.

If you only have an 8 digit TUI Booking number on your booking confirmation, please use the Tour Operator tab to log in and manage your booking.
 

Sun Express Child Ages: When registering passenger details on the Sun Express portal, child ages are defined as 12 and under. This does not affect any price aspects, however when completing API information or adding ancillaries with Sun Express any child over the age of 12 must be recorded as an adult.

Standard seat pitch on SunExpress is 29 inches.

Special assistance for SunExpress flights

If you or anyone you're travelling with requires assistance when flying, please call us on 0203 451 2688 and select the relevant option, so we can make the necessary arrangements to ensure you have a smooth flight

Sun Express require proof of disability to allocate a welfare seat. This may be a disability ID card, badge or disability report. Proof can be provided via the Sun Express Whatsapp support line -  +90 541 444 0797

Please note that if you have requested special assistance you will not need to pay for the counter check-in at the airport. 
After travel
Delay compensation - In case of any delay on your flight, please contact SunExpress directly for compensation claims

Baggage 

Any lost or damaged baggage can be reported to Sun Express on their website

More questions about Flying with other airlines

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