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Airport, flight and luggage

Flying with Ryanair

My bag is missing or damaged, what do I do?

Lost, delayed, or damaged bags must be reported to the Lost Property Desk at your arrival airport. There you will be given a Property Irregularity Report (PIR), which will include a 10-character file reference, which will allow you to view updates on the tracing of your bag. This reference is located at the top of the report (EG. STNFR12345). You may track your bag by clicking here.

If you want to make a claim for missing or damaged bags, you can do so at Baggage. Please be aware that there are time limits on making claims:

Damaged Bags – Once reported at the arrival airport, the claim must be submitted to Ryanair within 7 days from the date of damage
Missing Bags – Once reported at the arrival airport, the claim must be submitted to Ryanair within 21 days from the date on which the Bag was missing.

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