More questions answered
Can TUI guarantee that my access requirements will be fulfilled?
TUI’s ability to provide customers with precise accessibility information and confirmation of services is entirely dependent upon notification of access needs by the customer. This must be done before booking, or as soon as possible after.
One of the TUI products I hope to purchase/ have purchased is noted as “generally suitable” or “not generally suitable” for persons with reduced mobility - What does this mean?
“General Suitability” is a term used to give a high-level overview of the accessibility status of travel products, and TUI is bound by law as a Package Organiser to provide you with this information.
There is no legal or industry definition of what “general suitability” means, and each of our travel products and customers are different. With that in mind, here at TUI, we have developed our own set of criteria that define “general suitability” for each travel product. These have been created in line with feedback from customers, colleagues and industry experts. TUI attempts to reflect the accessibility of each travel product individually, taking into consideration the wide range of access needs our customers may have.
The below link outlines TUI’s definition of “general suitability,” by travel product. TUI is always working to expand the range of “generally suitable” products available to customers.
https://www.tui-TUI KnowHow.com/@api/dek...?origin=mt-web
We strongly recommend speaking to our specialist Assisted Travel Team if you have any queries or concerns about the accessibility, or general suitability, of a product offered by TUI. Our team will be able to expand on the definition and request some more information from you, or from our suppliers, if needed to service your needs.
What if I require more precise information on the suitability or accessibility of a TUI product?
We’ve got the right hotel for you, as well as a wide choice of destinations. Our most popular hotels have detailed Detailed Access Guides from our accessibility partner AccessAble, so it's easy to check if it suits your needs. You'll find all the info on AccessAble's website. You can browse our accessible holidays at https://www.tuiholidays.ie/f/holidays/accessible-holiday. Precise information on the suitability of each travel product is available via our Assisted Travel Team.
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