Holidays 
Flights 
Hotels Only
Deals 
Destinations 
Extras
Travel Information
I booked my holiday in a Holiday Store; can I use the Customer Account?
If you booked your holiday through a travel shop, you can still use the Customer Account to view all of your bookings and travel documents, as well as available extras.
In order to pay your balance or amend or cancel your booking you will need to contact the retail shop where you booked your holiday. To find your store please use the Store locator.
More questions about Customer account
- Can I cancel or amend my holiday through the Customer Account? View more details
- How do I create a Customer Account? View more details
- How do I update my personal details in the Customer Account? View more details
- How important is it I take my phone away with me? Will I really need it? View more details
- I can’t see all of my current holiday bookings in my account, what do I do? View more details
- I haven’t received an activation email, what do I do? View more details
- I have forgotten my password, what do I do? View more details
- I want to unsubscribe from marketing emails, how do I do this? View more details
- What if I don’t want to use an account? View more details
- What is the Customer Account? View more details
- Where can I find out more about holiday extras? View more details
- Why aren’t my previous bookings showing in my account? View more details
