Paying for your holiday

Your questions answered.

More questions answered

Can I delay the date my balance is due?

You must pay off the total cost of your holiday by the balance due date shown on your confirmation. If your payment doesn't reach us in time, we reserve the right to cancel your holiday. If you've got any questions or you can't pay by the balance due date, please contact us as soon as possible.

Can I make payments towards my holiday in a TUI Holiday Store if I've booked online?

Yes, Customers who have a Retail booking are now able to make a payment via our website or contact us directly to make a payment. You can also make payments in one of our Retail stores if you have made a booking via our website.

Can I pay for my holiday on more than one card?

Yes, if you're booking your holiday online, you can make payments on more than one card, if your holiday is more than 12 weeks away.

If its 12 weeks or less until you're due to travel, and you want to pay on more than one card, contact us and we'll be able to process the payment for you. All card holders must be there when you make the payment.

How can I pay?

Online bookings
If you booked your holiday on our website, you can make payments online using Manage My Booking. Alternatively, you can make payments by calling us on 1850 946 164
.

Bookings made in a TUI Holiday Store 
If you booked in one of our Holiday Stores or over the phone, you'll need to call into one of our shops to make payment. 

Payments by people not travelling on a booking
If the holiday is being paid for by someone who is not travelling on the booking, you'll need to book in a TUI Holiday Store and the cardholder would need to be present to pay by Chip & Pin.

Please see our forms of payment page for details of the payment methods we accept

How do I add a holiday voucher to my booking?

Please see the back of your voucher to see details of where you can add it to your booking.

If you've booked your holiday online, you'll need to send the holiday voucher to us at:

TUI Holidays, Victoria House, 4-6 Haddington Road, Dublin, D04 K7H2, Ireland.

The same applies if you've got a compensation voucher from our After Travel Customer Support team, as long as it's still valid.

If you've booked in one of our travel shops or you've booked a cruise, then they'll need to send the voucher to us at the following address:

Travel Accounting
TUI UK
Wigmore House
Wigmore Lane
Luton
LU2 9TN

Please include your booking reference and contact details. 

Just so you know, you can't add vouchers if you're travelling within 2 weeks of departure, regardless of the conditions on the back of the voucher.

How much is the deposit I need to pay when I book my holiday?

When you book, you'll need to pay a deposit for each person travelling, unless you're booking within 12 weeks of your holiday, when you'll need to pay the whole amount in one go. 
 
The amount you'll need to pay for the deposit will vary depending on the holiday you book. We'll let you know what this is as you go through the booking process.  

You'll find more information about low deposits in Your Agreement with Us.  

Low deposits
On certain holidays, you get the option of paying a low deposit when you book, and then paying the rest of the deposit 8 weeks later. Take a look at our low deposits page for more information on our low deposits offer. 

What's included in the holiday price?

What's included in the holiday price depends on which type of holiday you're booking. When you book online with us, you'll be able to see a breakdown of the holiday price and what's included as you go through the booking process. You'll also be given the option to add extras to your booking, like reserved seats and extra baggage.
 
Just so you know, local charges at your destination - such as departure taxes - are not usually included in the price, so you'll need to keep these in mind when deciding how much spending money to take.

To find out if you'll need to pay departure tax for the destination you're travelling to, take a look at our 'Will I need to pay a departure tax?' question.

When do I need to pay the balance of my holiday?

Package holidays:

You'll need to pay the balance of your holiday 12 weeks before you travel. If you're booking within 12 weeks of the date you're due to go, you'll need to pay the full balance of the holiday when you book.

If any changes have been made to your booking outside Manage My Booking, it can mean that you're no longer able to log in, so you'll need to contact us

Flight or accommodation only bookings:

If you're just booking a flight or hotel with us, you'll need to pay the full balance at the time you book.

Where can I find out about Low Deposits?

Take a look at our Low Deposits page for more information. 

Why has the price of my holiday gone down since I booked?

Like most holiday companies, we have flexible pricing - which means the cost of our holidays may go up or down.

Once you've booked your holiday, the amount you pay is frozen. So if the cost goes down, you won't get a refund on the difference. On the other hand, if prices go up, you won't pay a penny more either. Find out more in Our Agreement (ROI only).

Will there be a charge if I pay by credit card?

Republic of Ireland

You won't need to pay a charge to use any of these credit cards when you book a holiday with us:

  • Visa
  • MasterCard

Visit our forms of payment page for more information.

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