I have lost my gift card what do I do?

Unfortunately, the card is treated as cash and the balance cannot be refunded if lost, stolen or destroyed.

More questions about Paying for your holiday

Can I delay the date my balance is due? View more details
Can I make payments towards my holiday in a TUI Holiday Store if I've booked online? View more details
Can I pay by gift card? View more details
Can I pay for my holiday on more than one card? View more details
Do I need to have my Gift Card with me to redeem it? View more details
Do you sell gift cards? View more details
How can I pay? View more details
How do I add a holiday voucher to my booking? View more details
How do I find out my gift card balance? View more details
How long will it take for my gift card reload to show on my account? View more details
How much is the deposit I need to pay when I book my holiday? View more details
What's included in the holiday price? View more details
What is the minimum reload on a gift card? View more details
When does my Gift Card expire? View more details
When do I need to pay the balance of my holiday? View more details
Where can I find out about Low Deposits? View more details
Who do I call if I have any questions about my gift card? View more details
Why has the price of my holiday gone down since I booked? View more details
Will there be a charge if I pay by credit card? View more details