BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
Why won't the website let me enter my full name?
Why's the website charging me the same price for a child and an adult?
How do I use a promo code on your website?
Which airline am I flying with?
What is a late booking fee?
How old do I need to be to book a holiday?
How do I book interconnecting rooms?
I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?
Can I book a single room?
How do I add on a special request?
Can I book twin centre holidays online?
Will I need to pay a deposit at my hotel?
How do I know my booking is confirmed?
How much do you charge for infants?
What do I do if I get technical difficulties while I'm booking?