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  1. How does mobile check-in work?

  2. Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

  3. Can I upgrade my seats when I check in online?

  4. I'm on the My Booking page. When I click on Check-in, nothing happens - what's going wrong?

  5. Do I need to print my boarding pass if I check in online?

  6. Can I reprint my boarding pass if it's lost or damaged?

  7. Do I have to pay to check in online?

  8. When does online Check-in close?

  9. Can I check in online if I'm travelling with a baby?

  10. I couldn't print my boarding pass when I checked in online. Can I print it later?

  11. I'm trying to check in online, but I'm getting a message saying Check in at the Airport. Why is this?

  12. Which documents do I need to take to the airport if I've checked in online?

  13. Do I need to print the payment confirmation page if I've bought extras or upgrades?

  14. I didn't check in online before my outward flight. Can I still check-in online for my flight home?

  15. What happens if I don't check in online?

  16. I've checked-in online from my smartphone. How do I save or print my boarding passes?

  17. Can I check in online?

  18. How do I check in online?

  19. What happens if I can't check in online?

17) Can I check in online?

TUI flights
Online check-in is available for all TUI customers who are travelling on TUI flights - these are the ones with flight numbers beginning TOM.

For departures from 9th June 2022, online check-in is available from 48 hours before departure.

Flying with another airline?
Just so you know, if you're flying with a different airline you can't check in online with us. Instead, you'll need to check in as normal at the airport.

Go to online check-in

More about online check-in
If you need to know more about online check-in, please check our website or call us.