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  1. One of the TUI products I hope to purchase/ have purchased is noted as "generally suitable" or "not generally suitable" for persons with reduced mobility - What does this mean?

  2. What if I require more precise information on the suitability or accessibility of a TUI product?

  3. Can TUI guarantee that my access requirements will be fulfilled?

3) Can TUI guarantee that my access requirements will be fulfilled?

TUI’s ability to provide customers with precise accessibility information and confirmation of services is entirely dependent upon notification of access needs by the customer. This must be done before booking, or as soon as possible after.