BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
What is the Customer Account?
How do I create a Customer Account?
How do I update my personal details in the Customer Account?
I haven't received an activation email, what do I do?
I have forgotten my password, what do I do?
I can't see all of my current holiday bookings in my account, what do I do?
Why aren't my previous bookings showing in my account?
Where can I find out more about holiday extras?
Can I cancel or amend my holiday through the Customer Account?
I want to unsubscribe from marketing emails, how do I do this?
I booked my holiday in a Holiday Store; can I use the Customer Account?
What if I don't want to use an account?