BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
Can I travel if I'm suffering from infectious disease, like chickenpox?
Do I have to do anything to prepare for travel with my wheelchair or mobility aid?
Can I travel with a broken arm or leg?
Can I take an assistance dog?
Am I fit to fly?
How can I get information in an accessible format?
I am travelling alone, do I need a personal assistant?
I have a severe nut allergy, how do I inform the airline?
I'm autistic or have learning difficulties, what help can you arrange for me?
Can I take my wheelchair?
How can I lessen the risk of Deep Vein Thrombosis?