BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
One of the TUI products I hope to purchase/ have purchased is noted as “generally suitable” or “not generally suitable” for persons with reduced mobility - What does this mean?
What if I require more precise information on the suitability or accessibility of a TUI product?
Can TUI guarantee that my access requirements will be fulfilled?