BROWSE OUR FAQs
Why didn't I get the seats that I chose using Select Your Seat?
What do I do if something's missing from my luggage?
What do I do if my luggage is lost or delayed?
I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact?
What do I do if my luggage is damaged?
How do I claim my flight delay compensation?
I experienced a delayed flight, am I entitled to compensation?