BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
When we meet Father Christmas, will it be a private meeting for our family, or will there be other people there?
How long are the taster sessions for huskies, reindeer and snowmobiles?
What's included in the price of my Lapland trip?
Would a child of 9 years be able to travel on the back of the snowmobile - is it height restricted, weight or age?
Can I arrange for Santa to give a personal gift to the children or person in my party?
What's the difference between Day trips & are how suitable are they for younger children?
Day Trips & storage of belongings
Are thermal clothes provided on Lapland trips?