If you booked your excursion online and your excursion reference number starts with EXC, please contact our Excursions Team to cancel your booking. If your excursion reference number is made up of numbers only, you can cancel it yourself online using the My Booking option, as long as the excursion is outside 48 hours away.
If it's less than 48 hours before your excursion, you'll need to contact our Excursions Team to cancel your booking.
Bookings in resort
If you booked your excursion in resort, please speak to your Holiday Advisor or the 24/7 Holidayline to cancel your booking.
Just so you know, you might need to pay a charge if you cancel your excursion. The amount you'll need to pay depends on the terms and conditions of the excursion supplier. You'll see cancellation charge information when you get to the shopping cart point of the bookiing process.
We’re part of TUI Group – one of the world’s leading travel companies. And all of our holidays are designed to help you Discover Your Smile.
Registered address: Company Reg. No: 116977, One Spencer Dock, North Wall Quay, Dublin 1, Ireland
Licenced by the Commission for Aviation Regulation T.O. 272
The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad.
For more on security, local laws, health, passport and visa information see www.dfa.ie/travel/travel-advice and follow @dfatravelwise.
Northern Ireland citizens should refer to www.gov.uk/foreign-travel-advice.
More information is available by checking https://www.tuiholidays.ie/f/info/travel-aware
Keep informed of current travel health news by visiting www.hse.ie/eng/health/az
The advice can change so check regularly for updates.