12) How do I change or cancel a booking that was made using a refund credit?
If the holiday you'd like to amend to costs less than your previous booking, we'll need to refund you the difference. Unfortunately, due to the way our systems are set up, we're unable to process this online for you. So, to change your booking, please call us on 01 693 7700.
Opening hours for 01 693 7700 are as follows:
Monday, Tuesday, Thursday, Friday: 9am to 6pm
Wednesday: 9.30am to 6pm
Saturday: 9.30am to 5.30pm
If you booked in a TUI Store, please call 01 693 7701 between 9am and 5.30pm from Monday to Friday, and if you're calling from Northern Ireland, please call 0203 451 2778.
If you'd like to cancel your booking, you'll also need to call us on the same contact number and a member of our team will be able to process a refund for you.
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