7) How do I make a complaint about my holiday?
We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.
If you have a complaint whilst on holiday with us, please ensure you inform your Holiday rep, the accommodation management or airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.
To make a complaint, please email, write or call. You will need to provide the following information:
- Reference number
- Lead name on the booking
- Date of departure and flight number
- Your email address and phone number
- Your full postal address
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