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  1. How can I obtain a copy of my Marella Cruise onboard final statement?

  2. My onboard account is incorrect; who do I contact to query this?

  3. I bought something on-board my Marella Cruise, but it's not working anymore. Who do I contact?

  4. On my recent Marella Cruise we didn't stop at all ports, am I entitled to any money back?

3) I bought something on-board my Marella Cruise, but it's not working anymore. Who do I contact?

If you bought something on board your cruise ship and there's a problem with it, please contact Customer.Services.UKDepartment@HardingRetail.com . We'll contact the supplier for you and will come back to you.
Please include as much information as possible, including your booking reference, cruise dates and details of what the problem is. You may also be asked for photos of the problem and your proof of purchase.