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  1. How does mobile check-in work?

  2. Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

  3. Can I upgrade my seats when I check in online?

  4. I'm on the My Booking page. When I click on Check-in, nothing happens - what's going wrong?

  5. Do I need to print my boarding pass if I check in online?

  6. Can I reprint my boarding pass if it's lost or damaged?

  7. Do I have to pay to check in online?

  8. When does online Check-in close?

  9. Can I check in online if I'm travelling with a baby?

  10. I couldn't print my boarding pass when I checked in online. Can I print it later?

  11. I'm trying to check in online, but I'm getting a message saying Check in at the Airport. Why is this?

  12. Which documents do I need to take to the airport if I've checked in online?

  13. Do I need to print the payment confirmation page if I've bought extras or upgrades?

  14. I didn't check in online before my outward flight. Can I still check-in online for my flight home?

  15. What happens if I don't check in online?

  16. I've checked-in online from my smartphone. How do I save or print my boarding passes?

  17. Can I check in online?

  18. How do I check in online?

  19. What happens if I can't check in online?

4) I'm on the My Booking page. When I click on Check-in, nothing happens - what's going wrong?

Firstly, make sure that you've entered your email address in the lead customer email box at the top of the page. This is the address that we'll use to send confirmation of your selected seats, any extras you book and any special assistance you request.

If you can't click on the Check-in button, it means that online check-in isn't open for your flight yet.  If you've chosen Select Your Seat, Seats with Extra Space, Seats with Extra Legroom or Premium seats, online check-in opens 14 days before your outward flight. If not, you can check-in online from 7 days before.

Please contact us if you're having difficulty checking in online.