4) I'm on the My Booking page. When I click on Check-in, nothing happens - what's going wrong?

Firstly, make sure that you've entered your email address in the lead customer email box at the top of the page. This is the address that we'll use to send confirmation of your selected seats, any extras you book and any special assistance you request.

If you can't click on the Check-in button, it means that online check-in isn't open for your flight yet.  If you've chosen Select Your Seat, Seats with Extra Space, Seats with Extra Legroom or Premium seats, online check-in opens 14 days before your outward flight. If not, you can check-in online from 7 days before.

Please contact us if you're having difficulty checking in online.