17) I'm worried about my upcoming holiday or about booking a new holiday - what measures are you taking to keep me safe?

We appreciate you may be feeling uncertain about your upcoming holiday or about booking a new holiday. We're doing everything we can to help you prepare for your getaway, to keep you safe while you're away on a package holiday with us, and to provide you with all the information you need to put you at ease. While you're away, you can chat to a rep - contact-free - 24/7 via the TUI app, which is free to download from the App Store and Google Play. If you're on a flight-only or accommodation-only booking, while you're away you can get in touch by calling +353 1 699 2201.

Guide to preparing for your holiday
Information on entry and testing requirements

You can be sure that - as always - your safety is our number one priority, from deep-cleaning our aircraft to ensuring our hotels have the highest hygiene standards. Find out what to expect on your holiday 

For extra peace of mind, it's good to know that if we need to cancel your holiday due to COVID-19, you'll receive a refund within 14 days from the date that your cancellation is confirmed.