2) I've booked an excursion but haven't received a confirmation email - has my booking gone through?

If you haven't received an email confirmation for your excursions booking, please check your spam or junk mail folder. Email confirmations will sometimes be filtered into these folders. 
If you still can't find it, please contact our Excursion Team. Please have the date you selected and the excursion name handy when you call, as this helps us find your booking.