11) I've heard that my hotel won't be open for my holiday dates - will my holiday be cancelled?
We'd like to reassure you that we're working closely with all our hotel and resort partners to gather further information about what's on offer at the time of your holiday. For package holiday customers, we'll be in contact with you to discuss your options as soon as we can. Accommodation-only customers will receive an automatic refund within 14 days of receiving their cancellation email if we have to cancel. If you're unsure about your upcoming holiday and your booking is eligible, you have the option to take advantage of our flexible changes policy.
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