Miscellaneous

There are no creche facilities or babysitting services onboard our ships. The M Club, the onboard Kid's Club, is for 3 to 12 year-olds.

All tips and service charges are included in the price of your Cruise. You're not expected to tip any of our crew - unless you want to, of course.  

On your flight and once onboard our ships, you can only drink the alcohol that staff serve you. During embarkation, we have the right to search luggage and hold any alcohol that we believe has not been purchased on your flight - please retain your proof of purchase. Any alcohol that is not permitted onboard will be returned to you on your departure.  

Ashes can be scattered in international waters – that’s 12 miles out to sea from any port – and we’re happy to help in any way we can. Please contact us with your booking details before you travel to make the arrangements. You’ll need to let the airline you’re travelling with know, too.

Once you arrive onboard, you’ll be invited to meet with the Guest Experience Coordinator who’ll help you make arrangements for the scattering.

Unfortunately, you won't be able to bring your own bike onboard. On most of our itineraries we have bike excursions available where you will be able to explore the local area with an expert guide. 

We like to offer our customers an individual and personalised service, which is why we don't have a standardised loyalty club. Instead, we prefer to provide thoughtful gestures to our returning customers who book with us as a 'little thank you' for travelling with us again.

We also put our most loyal customers on an email mailing list so they hear about our new itineraries before they go on general sale, plus exclusive discounts and offers.

The kitchen can provide milk warming, but we don't stock baby foods onboard.

Our ships don't have babysitters onboard. 

Settling your onboard account by credit card is the same as putting a card behind the bar in the UK. It's swiped so that we can take payment at a later date. You'll only incur interest on your credit card once a payment has been taken according to the terms and conditions of your bank. 
 

There are no additional charges if you pay by Credit or Debit Card.  

The M Club, our onboard Kids' Club, is for children aged 3 to 12 years, with sessions split by age group during high season. 

We've replaced the formal night with a more casual dress to impress night. This is still a chance to get dressed up, but how dressy you go is up to you. 

All our cabins have both American 110 volts and European 220 volts sockets.    

The M Club, the onboard Kids' Club, doesn't have set hours, but it usually offers between 4 to 6 hours of activities a day.

Go As You Please - this is a Cruise and Stay/Stay and Cruise package where the accommodation is booked independently. Please note, transfers are only included from airport to ship or from ship to airport. 

We have one dress to impress night a week on our cruises. It usually takes place on the evening of the day at sea.

On all of our ships we've replaced the formal night with a more casual dress to impress nights, it's still a great chance to get dressed up, but how dressy you go is completely up to you. 

This varies by ship and cabin. You can find out which outside cabins have portholes by taking a look at our deck plans. For more details, please contact us.