Onboard our cruise ships

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Are children and babies allowed in the pools onboard a Marella Cruise?

Due to health regulations, children in nappies - including swim and pull-ups - or children who aren't completely toilet trained are not permitted in any of the onboard pools. Please note that Marella Explorer 2 is exclusively for adults.

Are pool towels provided on the Marella Cruise ships?

Yes, pool towels are provided in your cabin on arrival.

Are there baby changing facilities onboard the Marella cruise ships?

There are baby changing facilities at the Baby Centre onboard Marella Discovery and Marella Discovery 2, the Baby Centre is on Deck 10 and is a dedicated space for you to feed and entertain your little one. 

Unfortunately, we don't have any baby changing facilities on our other Cruise ships,  but if you speak to the team onboard, they will help in any way they can.

Are there tea and coffee making facilities in the Marella Cruise cabins?

All the cabins on our ships now have tea and coffee making facilities.

Can I bring a drone onboard?

Drones are classed as a prohibited item and you are not able to bring them onboard. Prohibited items are those which Marella, our agents or security staff consider pose a risk or inconvenience to the safety and security of the ship. A full list of prohibited items can be found here.

Can I smoke onboard a Marella Cruise ship?

All our ships are non-smoking, which means you can only smoke in designated areas of the open deck. Smoking isn't permitted on cabin balconies, either. As for e-cigarettes, you can use these in the designated areas on deck.

In some countries e-cigarettes are banned and will be confiscated. You can visit dfa.ie/travel/travel-advice/ to check the countries you'll be sailing to. 

Can I take a travel iron on a Marella Cruise ship?

You may take a travel iron on the ship, however if the device is determined to pose a hazard they will be removed and returned on the last day of the cruise prior to disembarkation. There is also a laundry service onboard the ships where you can pay for your clothes to be pressed on-demand. If you’ve chosen a cabin with premier service, you get a free pressing service for the formal night. 

Can I take electrical items onboard the Marella cruise ship?

In your cabin you can use personal grooming items such as hairdryers, travel irons, curling tongs, hair straighteners and shavers are permitted when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned on the last day of the cruise prior to disembarkation. We also ask that all electrical equipment is turned off when you leave the cabin and not left on charge.
You may bring a four-way adapter or extension lead onboard, but we ask that you let our Cruise Team know so that these can be tested. 

Can I withdraw cash with my account card?

Our ships are cashless, with the exception of the casino, so it's not possible to withdraw money with your account card. 

Do all the Marella Cruise ships have a hair salon onboard?

Yes, they do. It's worth booking an appointment as soon as you can as the salon tends to gets busy, especially on the dress to impress night.

Do you hold card tournaments in the onboard casinos?

Yes, blackjack and stud poker tournaments are offered subject to demand. 

How big are the cabins onboard the Marella Cruise ships?

Check out the Marella Cruises page for each ship for more information on cabin sizes and layout:

How much are drinks onboard Marella Cruises?

Our ships are All Inclusive as standard. Some of the drinks included in this offering are:
    
- Selected draught beer and cider                                                                                          
- Selected wine by the glass                                                                                                    
- Spirits and aperitifs, including lots of big brands                                                                     
- A range of cocktails, from Long Island Iced Tea to Pimm's and lemonade                                 
- Selected soft drinks by the glass, including mocktails and fruit juice                                        

Some of our premium drinks will carry a charge and should you order a drink from the premium section then you will be charged to your onboard account. You can upgrade to Premium All Inclusive  for a small supplement, or once you're onboard.
When you upgrade, you'll get all the drinks from our standard all inclusive package as well as the following extras...   
                                                                                                 
- Upgraded cocktails, such as mojitos and Champagne cocktails                                                      
- Premium gins, vodkas, rums and tequilas, including Bombay Sapphire, and Absolut Vodka      
- More choice of whiskies, brandies and Cognacs                                                                                        
- Cans of soft drink                                                                                                                                                                                        
- Most drinks from The Coffee Port, after 10am, which are made with premium Lavazza coffee

How much does it cost to make a call from a Marella Cruise ship?

When you make a call from the ship, you will be charged a rate of £3 per minute - subject to change - which will be charged to your onboard account. 

How old do I need to be to go on a Marella Cruise shore excursion or leave the ship on my own?

Unless you're going on a specially-organised teen tour, you'll need to be over 18 years old to travel on a shore excursion without a parent or guardian. Please note, children under 16 cannot be left onboard alone.

How old do I need to be to use the Marella Cruise ship facilities like the spa, gym, casino, disco and bars?

Whirlpool baths
13-18-year-olds can use the whirlpool baths, as long as they're supervised by an adult.  

Spa and Gym
If you're 16 or over, you can use the spa or gym unaccompanied.

Casino and bars
You'll need to be over 18 to use the casino and the bars on your own, or 21 or over on any USA itineraries

Is there a currency exchange onboard my Marella Cruise ship?

We have a currency exchange at reception, which carries suitable currencies for the ports we're visiting - except for any closed currency that can only be exchanged in the country itself. 

Is there a dress code onboard my Marella Cruise?

The onboard dress code varies for each restaurant, but you can easily break it down into Beachwear, Casual and Smart. The first is a come-as-you-are affair, so bikinis and trunks get the thumbs up, but please wear something on your feet for safety reasons. Casual, meanwhile, speaks for itself – we’re talking tops and shorts or a sundress. Then you’ve got Smart, which is when you’ll need to dress up a little bit. You can wear shirts or polo-shirts, trousers or tailored shorts, skirts or dresses, smart trainers, shoes or sandals, but we ask that you leave sportswear, flip-flops and non-tailored shorts in your cabin. If you want to add a jacket or a tie, that’s completely up to you, but our Dress to Impress nights give you the chance to get really suited and booted.

To find out which restaurants have which dress code, check out the dining facilities on each of our ship pages' Marella Cruises | New Name, Same Friendly Welcome (tui.co.uk)

Is Wi-Fi available onboard my Marella Cruise?

We have WiFi on all of our ships, as well as designated Wi-Fi zones.  Internet access is charged to your cabin account at the rate advertised on board.  Mobiles can be used, too, and there are telephones in each cabin, so it's easy to stay in touch with people back home.  If you're pairing your cruise with a stay in one of our hotels, we'll let you know which places have free Wi-Fi – just look out for the special logo. Due to the nature of the location, wifi connectivity on our Nile cruises can be poor.

The below costs are the same for all Cruise ships:

Onboard Wi-Fi Packages

Package

Usage Limit MB

Package Price

Stay in touch with home

200

£15.00

Get Social

1000

£35.00

Browsing and more

2500

£60.00

Browsing and more MAX

5000

£95.00

What's included in the Celebration in Style package?

Champagne, chocolate-dipped strawberries and flowers in your cabin on arrival, plus continental breakfast in bed on the day of your choice, cake, souvenir photo and  a Cruise News announcement. 

What's included in the Marella Cruises celebration of vows?

There are three different Celebration of Vows  packages to choose from – Silver, Gold and Platinum. Whichever one you pick, you can expect the following:

We’ll arrange a service, conducted by the ship’s captain or a senior officer. And you’ll be treated to a Musical Afternoon Tea. You’ll also get a sparkling wine toast, a cake, a bouquet of flowers, a buttonhole, a professional photograph of you both, a discount voucher to spend on jewellery and watches at one of our onboard shops and a bottle of Champagne. 

Opt for the Gold package, and you’ll get extras like flowers in your cabin, a handwritten card from the captain, chocolate-dipped strawberries and three pressed items per person. On top of this, you’ll also be treated to a meal in one of our speciality restaurants.

Choose Platinum, meanwhile, and you’ll get everything the Gold package includes, as well as a spa treatment each, 5 photos, plus, you’ll also be able to enjoy an upgraded Musical Champagne afternoon tea and breakfast in bed with Champagne.

Celebration of Vows cost from £250 for Silver,  from £320 for Gold and from £475 for Platinum.

What's the check-out time on my Marella Cruise?

We ask that you leave your cabin by 8am, but you can still use all the facilities on board until your transfer arrives for the journey home.

What's the cost of a Celebration of Vows package?

Celebration of Vows cost from £250 for Silver, from £320 for Gold and from £475 for Platinum.  

What are the options for settling my onboard account?

Our ships are cashless and prices onboard are in pounds sterling. You can charge everything you buy onboard during your cruise to your cabin account.
Accounts are opened when you board the ship and can be settled by cash or credit/debit card.

To settle your account with cash we'll need a £200 deposit for each week of your cruise. On all Marella Cruise ships we accept Visa and Mastercard credit cards, and Delta debit cards.

You just need to register your credit or debit card when you check in. 

What currency is used onboard a Marella Cruise?

Everything onboard is priced in pounds sterling. 

What draught beers do you offer onboard a Marella Cruise?

In the standard All Inclusive Package we have Fosters, John Smiths and Strongbow on draught and canned and bottled beer such as Birra Moretti, Peroni,  San Miguel Fresca, Guinness and Heineken Zero.


Just so you know a suitable replacement might feature if a brand of beer is unavailable.

What is the charge for a safety deposit box onboard my Marella Cruise?

Safes are included free of charge onboard all of our ships. 

What time does the All Inclusive start and end on a Marella Cruise?

Any drinks bought between 2am and 10am will be charged to your onboard account. 

When can I buy duty free goods onboard a Marella cruise ship?

We can only sell duty free if the ship is scheduled to visit at least one port that's outside the EU on the itinerary. That said, we still have some great offers available whether we're able to offer duty free or not.  

Which cabins on a Marella Cruise have baths?

Marella Discovery

Executive Suite, Family Suite and Royal Suite.

Marella Discovery 2

Junior Suite, Executive Suite, Family Suite, Grand Suite & Royal Suite.

Marella Explorer – No cabins with baths 

Marella Explorer 2

Junioe Suite, Executive Suite & Royal Suite.

Marella Voyager – No cabins with baths

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