What can I do if my transfer is late?

If your transfer is more than 15 minutes late then please call the number you were given on arrival in resort and our team will assist you.

More questions about At your destination

Can I book activities like the TUI Kids' Club at the hotel on my app? View more details
Can I pre-book a table in the á la carte restaurant? View more details
How can I change my return transfer? View more details
How do I contact TUI whilst I'm on holiday? View more details
What's in my hotel room? View more details
What's the dress code at my hotel? View more details
What do I do if I have a complaint whilst on holiday? View more details
What do I get within my board basis? View more details
Will I have a TUI Rep at my hotel? View more details