Special Assistance on holiday

Your questions answered.

More questions answered

Can I take an electric wheelchair or scooter on the resort transfer?

As there's limited space, we can't carry electric or non-collapsible wheelchairs or scooters on our coaches. This means you'll need to book a taxi transfer to your hotel. However, if a coach transfer was included in the price of your holiday, please call our Special Assistance Team on 1850 946 164 and we'll try to sort out a discount against the cost of the taxi for you.

If your wheelchair is manual and collapsible, it can be carried on the coach.


Can I use my mobility scooter in the hotel?

For health and safety reasons, a growing number of hotels are banning the use of mobility scooters within their grounds. Generally speaking, hotels that do so provide a parking or charging area outside of hotel grounds where you can park scooters.  If you have a Blue Badge, we recommend you take this on holiday with you.

Please check if the hotel you're considering allows the use of scooters before booking your holiday.

As per July 2018, mobility scooters aren't permitted in:

Benidorm - All hotels in this resort

Cyprus - Athena Beach, Sensimar Pioneer Beach, Athena Royal Beach and Asimina Suites.

Costa Daurada/ Costa Dorada - California, California Apartments, H10 Vintage, H10 Salou Princess, Albatros, Terramarina and Belvedere.

Please note that manual and electric wheelchairs are fine to use in these places, both inside the hotels and within the grounds.

For any questions regarding mobility aids, please call our Special Assistance Team on 01 6056500.

Can my hotel cater for my dietary needs?

If you've got specific dietary needs, contact us before you book and we'll find out if the hotel can cater for you. We'll also add a note onto your booking to make the hotel aware of your requirements, but it's best to speak to the restaurant staff when you arrive, too. 

If you've got any severe allergies, please contact us to discuss.

Due to a disability I can't use the coach transfer included in my holiday, what other transfers can you arrange?

If you're unable to climb the steps onto a standard coach transfer, please call our Special Assistance Team on 01 6056500 to let us know. Calls from ROI landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. 

Our Special Assistance Team can help you book an alternative taxi transfer, and if a coach transfer was included in the cost of your holiday we'll try to sort out a discount against the cost of the taxi for you.

Please bear in mind that, depending on the resort you're travelling to, the taxi we book may not be an adapted vehicle as these aren't always available.

How can I find out if my hotel is suitable for the less mobile?

Basic accessibility information - including whether your hotel is suitable or not suitable for the less mobile - is available via www.tuiholidays.ie Precise information on the suitability of each travel product is available via our Special Assistance Team.

How do I book an accessible room?

If you need an accessible room - with a walk-in shower, or wider doors for your wheelchair, for example - please give our Special Assistance Team a call on 01 6056500 before you book. We can then check if the hotel you're interested in has any suitable rooms. If you've already booked your holiday but need an accessible room, call us as soon as possible so we can look into it for you. Calls from ROI landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. 

If you would like a room located in a specific area of the hotel such as on the ground floor, near the main facilities, or a lift, we can add these as a request to your booking but unfortunately they can't always be guaranteed.

Will a fridge be available for me to store any medication?

It usually depends on the type of room you're booking as to whether there's a fridge available - if you'll need to store any medication, contact us to check before you book your holiday. If you've already booked your holiday, please still call us and we'll check for you. Sometimes, fridges will be available at a charge.

If there isn't a fridge included with your room type, we can add a request to your booking, but unfortunately this isn't guaranteed.

If the hotelier isn't able to meet the request, they'll make sure a fridge is available - usually in reception or in the kitchen - to store medication, 24 hours a day.

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