More questions answered
How can I load money onto my Multi-Currency Travel Money Card or transfer money to a different currency on the card?
This can easily be done online via MyAccount, via the Travel Money Card App, or in one of our TUI Holiday Stores.
How do I activate my second Multi-currency Travel Money card?
You will need to contact our Customer Service team on 0203 1300 133 as this can't be done in-store. You will need the activation code - which is printed on the letter underneath the second card. Please follow the automated messages to complete activation. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
How much does it cost to transfer currencies on the Multi-Currency Travel Money Card?
There is no charge to transfer currencies - transfers are done at the currency exchange rate of the day. You will be given a quote for the exchange before you have to confirm.
I'm going on a day trip to a country with a different currency. I only have Euros on my Multi-Currency Travel Money Card, will the card use these?
The card will automatically transfer your Euros into the currency needed for purchases in a different country. There's a 3% charge if this is done automatically. To avoid this charge we recommend that you always have enough of the correct currency loaded onto your card, or transfer money across from other balances via MyAccount as these transfers do not incur a charge.
I have more than one currency loaded onto my Multi-Currency Travel Money Card, will it always use the one for the country I am visiting?
Yes, the card will automatically use the currency of the country you are visiting. However, if you run out of funds in that currency, it will start to transfer funds across from the next currency with the greatest balance available. There is a 3% charge if this is done automatically. To avoid this charge we recommend that you always ensure you have enough of the correct currency to cover the purchase, or transfer money across from other balances via MyAccount where these transfers do not incur a charge.
What if I want to buy something and have enough in the overall balance to pay for it but it is split between a number of different currencies?
The transaction will still go through. The card will transfer currencies from the different balances into the correct currency to cover the cost of the purchase. There is a 3% charge if this is done automatically. To avoid this charge we recommend that you always have enough of the correct currency loaded onto your card, or transfer money across from other balances via MyAccount as these transfers do not incur a charge. The only time it will decline the transaction is if there are insufficient funds.
Where can I find the terms and conditions for my Multi-Currency card?
You can find a copy of the terms and conditions within your Multi Currency card pack or online at the link below:
https://www.tui.co.uk/destinations/info/travel-money-card-terms-and-conditions?
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