Travel Money card

If you have a Multi-Currency Travel Money Mastercard, you can view your balance by logging on to  MyAccount or the Travel Money Card app. Alternatively, please call our customer service team on 0203 1300 133. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

If you've got any money left on your Multi-currency travel money card when you get back from your holiday, pop in to a TUI Holiday Store and we'll be able to convert this to cash for you.

Please note only the primary cardholder can do this and you will need to take along photographic Id, such as passport or driving licence. 

You can find the expiry date on the front of the card. 

There is no charge to load currency onto the card, except if you load GBP where there is a 2% load fee charge. Currency is loaded onto the card at the exchange rate of the day.  

You can block your card on the Travel Money Card App or via My Account. You can contact Travel Money Card Customer Services on 0203 1300 133 and they will cancel the card to prevent any further usage and arrange for a replacement card to be issued. They will also be able to activate your second card so you can use that instead. If you have a Single Currency Card, they will try to arrange a Western Union money transfer if possible, or a replacement card. Standard call charges apply.

The maximum 24 hour ATM withdrawal limit is £500 and the maximum point of sale spend is £2000. The maximum spend per year on a Multi-Currency Travel Money Card is £30,000 and maximum ATM withdrawal per year is £10,000. Full T&Cs can be found on our Travel Money Card pages. 

No, it is linked to the same account and accesses the same funds.  

Please ensure you are entering the 10 digit number located on the back of the card and not the long number on the front of the card. If you're still having trouble, please call our Customer Services team on 0203 1300 133. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.  

Please check you junk folder as it may be there. If not, please contact our Customer Services team who will be able to request a duplicate for you. 

You can reveal your PIN on your MyAccountor via the Travel Money Card App. Alternatively, contact our Customer Service team on 0203 1300 133. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

New Travel Money Cards do take up to two weeks to arrive. If it still hasn't arrived after this time then contact our Customer Services team on 0203 1300 133. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.  

It can take up to 48 hours for the funds to clear. If it still isn't showing after this time then contact our Customer Service team on 0203 1300 133. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. 

Our Multi-Currency Travel Money Mastercard is a safe and secure alternative to carrying cash abroad. It's a pre-paid card that you can load with the currency you choose. You can even load more than one currency - up to eight in fact! You can then use the card to make purchases or withdraw cash all over the world.

Please visit our Travel Money Card pages for more information and to order a Travel Money Card. 

If you've forgotten your log-in details you can reset them via MyAccountby clicking on Forgotten User Name or Forgotten Password.

The minimum age to have a TMC is 18 years old. 

Please call our Customer Services team on 0203 1300 133. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.