More questions answered
Who can I contact with a question about my Marella Cruises booking?
To speak to someone about your Marella cruise, or to make a new booking, please take a look at our contact us page where you’ll find the numbers you need to call.
Who do I contact if I’ve got a question about my TUI Lakes & Mountains holiday?
Here are the contact details you need for TUI Lakes & Mountains.
Reservations
To contact us about all new bookings, please contact 1850 946 164.
Alternatively, you can email us on TUIIrelandInfo@tui.co.uk
Contact Centre opening hours:
Monday - Friday: 9.00am - 7.00pm
Saturday: 9.00am - 5:30pm
Sunday: 12:00noon - 5.00pm
Balance payments
To pay your balance online please login to our holiday payment webpage.
Alternatively, you can call us on 1850 946 164 to get straight through to our accounts team - please make sure you have your booking reference number and card details. Calls to this number from landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
Contact Centre opening hours:
Monday - Friday: 9.00am - 7.00pm
Saturday: 9.00am - 5.30pm
Sunday: 12:00noon - 5:00pm
Before you travel
For amendments, invoices and ticketing, and anything else before you go, please contact us on 1850 946 164. Alternatively, you can email aftersales@thomsonlakes.co.uk. Calls to this number from landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
After you travel
If you've recently returned from your holiday and you've got a question or would like to give us feedback, please call us on 020 8939 0467. Alternatively, you can email us using our online form. Calls to this number from landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
You can visit the TUI Lakes & Mountains website at www.tuiholidays.ie/f/lakes-and-mountains
Who do I contact if there's a problem with my booking?
Before you travel
If you need to speak to us about your booking before you travel, visit our Contact Us page to see the different ways to get in touch.
Whilst you're away
If you have a complaint while you're away, you must notify your Holiday Rep, the hotel management or airline staff straight away so we can try to help you.
When you get back
If you're still not satisfied when you get home, you need to contact our After Travel Customer Support team within 28 days of your return.
Looking for something else?
Everything you need to know in one place