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I haven’t received an account verification email, what do I do?
If you have not received an email, please check the following:
- You have entered your email address correctly
- The email address you have entered was the one you used to create your myTUI account or to make a booking
- Our password reset email may have landed in your junk/spam folder
- You may have already activated your account - you would have received an email link when you set up your account
The verification email will be sent from email@customerservices.tui.co.uk - this is a 'Do not reply' mailbox.
If you are still having trouble, visit the myTUI customer account sign in page and follow the forgotten password link here Forgotten Your Password | myTUI | TUIHolidays.ie Resetting your password will activate your account so you can log in.
More questions about myTUI account
- Can I cancel or amend my holiday through a myTUI customer account? View more details
- How do I create a myTUI customer account? View more details
- How do I update my personal details in a myTUI customer account? View more details
- I booked my holiday in a shop; can I use the myTUI customer account? View more details
- I can’t see all of my current holiday bookings in my myTUI account, what do I do? View more details
- I have forgotten my myTUI customer account password, what do I do? View more details
- I want to unsubscribe from marketing emails, how do I do this? View more details
- What if I don’t want to use an account? View more details
- What is the myTUI customer account? View more details
- Where can I find out more about holiday extras? View more details
- Why aren’t my previous bookings showing in my account? View more details
