BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
How can I pay?
Can I pay for my holiday on more than one card?
How do I add a holiday voucher to my booking?
Will there be a charge if I pay by credit card?
How much is the deposit I need to pay when I book my holiday?
When do I need to pay the balance of my holiday?
Can I delay the date my balance is due?
Why has the price of my holiday gone down since I booked?
Where can I find out about Low Deposits?
What's included in the holiday price?
Can I make payments towards my holiday in a store if I've booked online?