4) What do I do if I delete or lose my e-ticket?

If you accidentally delete the email containing your e-ticket, or you lose a printed copy of the e-ticket, log in to your Customer Account where you can download it again. To download the e-ticket, click on the relevant booking and the link to the document will be located under Travel Documents on the side menu.

If you've made a flight only or hotel only booking, you won't have access to Customer Account so you'll need to contact us.

For Lakes & Mountains Bookings please take a look at "Who do I contact if I've got a question about my Lakes & Mountains holiday?"