Choose airports
  Accomodation Only

Destination List

Select a date

Search

  1. When will I receive my ticket?

  2. What is an e-ticket?

  3. What do I do if details are wrong on my confirmation or e-ticket?

  4. What do I do if I delete or lose my e-ticket?

  5. What type of ticket will I get?

  6. I haven't received my confirmation email - what do I need to do?

4) What do I do if I delete or lose my e-ticket?

If you accidentally delete the email containing your e-ticket, or you lose a printed copy of the e-ticket, log in to your Customer Account where you can download it again. To download the e-ticket, click on the relevant booking and the link to the document will be located under Travel Documents on the side menu.

If you've made a flight only or hotel only booking, you won't have access to Customer Account so you'll need to contact us.

For Lakes & Mountains Bookings please take a look at "Who do I contact if I've got a question about my Lakes & Mountains holiday?"