5) What do I do if my luggage is damaged?

In the UK & Overseas
If your luggage is damaged when you arrive either at your overseas airport or on your return, we'll compensate you wherever it's possible and appropriate. You'll need to fill out a Property Irregularity Report before you leave the airport, and then log onto our partner's website www.damagedluggage.com arrange delivery of your replacement bag.  
Alternatively, you can contact damagedluggage.com on:

Email: collections@damagedluggage.com
Telephone: +44 (0) 1279 813000, option 2.

What we can do to help
Through damagedluggage.com, we can give you a suitable replacement bag as full and final settlement of your claim. It'll be delivered to your home address within 10 working days. Alternatively, you can also ask damagedluggage.com to repair your bag, but this isn't always possible.