6) What is Manage My Booking?

If you booked your holiday on our website, you can use Manage My Booking to make the following changes to your holiday:

- Make payments towards your holiday
- Review your booking

To log in to Manage My Booking, you'll need the following details:

- Booking reference, e.g. 12345678
- Lead passenger surname
- Departure date

Please contact us to make any other changes. 

If you booked in a TUI Holiday Store, you'll need to return to the Holiday Store you booked with. If any changes have been made to your booking outside Manage My Booking it can mean that you're no longer able to log in, so you'll need to contact us. 

If you've booked one of the following holidays you'll need to contact us

- Ski holidays
- Lakes & Mountains holidays
- Twin centre holidays
- Group holidays
- Weddings abroad
- Hotel only bookings

Flying with another airline?
If you're flying with an airline other than TUI, you may not be able to make changes to your booking - please contact us in this case. That said, you'll still be able to see your booking details or make payments towards your holiday.

Booked one of our holidays with another company?
You'll need to go back to the agent you booked with to make changes.

Amendment and cancellation fees
You may be charged a fee if you change or cancel your holiday. You'll be able to see if this applies before you complete your amendment or cancellation. You can also find out what the fees are in our booking conditions.