Holidays 
Flights 
Hotels Only
Deals 
Destinations 
Extras
Travel Information
I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact?
If you bought something from the TUI in-flight shopping range and there's a problem with it, please send it back to us at the following address:
After Travel Customer Support
TUI UK
Alexandra House
1 Alexandra Road
Swansea
SA1 5ED
We'll then be able to refund the cost of the item.
More questions about Flight and airport experience
- How do I claim my flight delay compensation? View more details
- I've made a flight delay claim through a solicitor. What happens next? View more details
- I didn't receive my dreamliner experience, am I entitled to a refund? View more details
- I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund? View more details
- I experienced a flight delay on a TUI flight, am I entitled to compensation? View more details
- I have completed the Delayed Flight online form - what happens now? View more details
- I was charged an excess baggage charge at the airport, am I entitled to a refund? View more details
- My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation? View more details
- Why didn't I get the seats that I chose using Select Your Seat? View more details
- Will I get a refund of my APD? View more details
