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Travel Information
I didn't receive my dreamliner experience, am I entitled to a refund?
We're sorry that you didn't receive the Dreamliner experience as you were expecting. All of our long haul flights now operate on the 787 Dreamliner aircraft and we don't charge an extra supplement for this aircraft, however sometimes due to unforeseen circumstances or for health and safety reasons we may need to change the planned aircraft type.
You would only be due a refund if your specific seating reservation was unable to fulfilled - please see our "Why didn't I get the seats that I chose using Select Your Seat?" question for more information.
More questions about Flight and airport experience
- How do I claim my flight delay compensation? View more details
- I've made a flight delay claim through a solicitor. What happens next? View more details
- I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact? View more details
- I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund? View more details
- I experienced a flight delay on a TUI flight, am I entitled to compensation? View more details
- I have completed the Delayed Flight online form - what happens now? View more details
- I was charged an excess baggage charge at the airport, am I entitled to a refund? View more details
- My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation? View more details
- Why didn't I get the seats that I chose using Select Your Seat? View more details
- Will I get a refund of my APD? View more details
