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I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund?
We're sorry that you didn't get the premium seats that you had booked and understand how disappointing this must have been. Sometimes, due to unforeseen circumstances or for health and safety reasons we may need to change the planned aircraft type. If you were notified of the aircraft change at the airport or in resort, our After Travel Support team will be notified that you did not get your premium seats and will automatically process a refund for the supplement paid for that part of the journey. For example, if you received your premium seats one way then you will be refunded 50% of the supplement. We aim to process this refund within 28 days of your return travel date.
More questions about Flight and airport experience
- How do I claim my flight delay compensation? View more details
- I've made a flight delay claim through a solicitor. What happens next? View more details
- I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact? View more details
- I didn't receive my dreamliner experience, am I entitled to a refund? View more details
- I experienced a flight delay on a TUI flight, am I entitled to compensation? View more details
- I have completed the Delayed Flight online form - what happens now? View more details
- I was charged an excess baggage charge at the airport, am I entitled to a refund? View more details
- My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation? View more details
- Why didn't I get the seats that I chose using Select Your Seat? View more details
- Will I get a refund of my APD? View more details
