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I have completed the Delayed Flight online form - what happens now?
Once you have submitted your form, you will receive an auto acknowledgement from our flight delay specialists. In order to review and process the claims as quickly as possible, no further updates will be given until our final response is sent. In this response, you will be informed if your claim has been successful and the total payment amount. If the claim is unsuccessful, we will provide an explanation to you. You'll receive a response within 56 days.
More questions about Flight and airport experience
- How do I claim my flight delay compensation? View more details
- I've made a flight delay claim through a solicitor. What happens next? View more details
- I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact? View more details
- I didn't receive my dreamliner experience, am I entitled to a refund? View more details
- I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund? View more details
- I experienced a flight delay on a TUI flight, am I entitled to compensation? View more details
- I was charged an excess baggage charge at the airport, am I entitled to a refund? View more details
- My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation? View more details
- Why didn't I get the seats that I chose using Select Your Seat? View more details
- Will I get a refund of my APD? View more details
