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Travel Information
I've made a flight delay claim through a solicitor. What happens next?
We recommend submitting your claim to us directly to ensure you receive all of your Flight Delay compensation entitlement because solicitors will charge you a fee. If you've asked a legal representative, such as a solicitor, to act on your behalf regarding an EC 261/2004 Regulation flight delay claim, we can only respond directly to them. This also means that if you want to get in touch with us in the future regarding this same flight delay claim, you'll need to go through them.
More questions about Flight and airport experience
- How do I claim my flight delay compensation? View more details
- I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact? View more details
- I didn't receive my dreamliner experience, am I entitled to a refund? View more details
- I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund? View more details
- I experienced a flight delay on a TUI flight, am I entitled to compensation? View more details
- I have completed the Delayed Flight online form - what happens now? View more details
- I was charged an excess baggage charge at the airport, am I entitled to a refund? View more details
- My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation? View more details
- Why didn't I get the seats that I chose using Select Your Seat? View more details
- Will I get a refund of my APD? View more details
