Holidays 
Flights 
Hotels Only
Deals 
Destinations 
Extras
Travel Information
My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation?
To claim compensation under this legislation, you must claim through the airline that operated the flight. We are only able to assess claims where the flight number begins “TOM” or "BY".
More questions about Flight and airport experience
- How do I claim my flight delay compensation? View more details
- I've made a flight delay claim through a solicitor. What happens next? View more details
- I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact? View more details
- I didn't receive my dreamliner experience, am I entitled to a refund? View more details
- I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund? View more details
- I experienced a flight delay on a TUI flight, am I entitled to compensation? View more details
- I have completed the Delayed Flight online form - what happens now? View more details
- I was charged an excess baggage charge at the airport, am I entitled to a refund? View more details
- Why didn't I get the seats that I chose using Select Your Seat? View more details
- Will I get a refund of my APD? View more details
