Holidays 
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Travel Information
Will I get a refund of my APD?
If you have been unable to travel on your holiday and we can confirm this, then we are able to refund the Air Passenger Duty that was included in your holiday cost once the date you were due to return from holiday has passed. Please contact us via our online form.
More questions about Flight and airport experience
- How do I claim my flight delay compensation? View more details
- I've made a flight delay claim through a solicitor. What happens next? View more details
- I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact? View more details
- I didn't receive my dreamliner experience, am I entitled to a refund? View more details
- I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund? View more details
- I experienced a flight delay on a TUI flight, am I entitled to compensation? View more details
- I have completed the Delayed Flight online form - what happens now? View more details
- I was charged an excess baggage charge at the airport, am I entitled to a refund? View more details
- My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation? View more details
- Why didn't I get the seats that I chose using Select Your Seat? View more details
